English
Important Control Centre system upgrade Saturday 11th April 10am – 1pm BST
Dear Navarino Customer,
This weekend we will be performing a system upgrade of the Navarino Distribution Management System. In order to perform the upgrade, it will be necessary for us to take the system offline for a brief period. In order to minimise the impact this will have on your business; this outage will occur on:
Saturday 11th April between 10.00 and 13.00 BST (1100-1400 CEST)
During this time, booking engine, GDS, IDS and Channel Connect bookings will be affected. Any visitors to your booking engine page will be instructed to call the hotel directly for reservations, and any GDS and IDS bookings received during this outage will be processed once the system is back on-line. We appreciate your patience during this time.
- Booking Engine – visitors to that page will be instructed to call the hotel directly
- Voice Agent – agents will not be able to process reservations during the downtime
- Channel Connect – will not be able to process reservations or OTA availability, rate or inventory updates during the downtime
- GDS – will not be able to process reservations during the downtime
If you are experiencing any problems after the upgrade, please either call: +44 1993 773 597 or Email us at support@navarinoservices.com.
Please note the planned maintenance outage previously scheduled for 21st March, was postponed and all systems remained working as normal on that day.
Thank you
Navarino Professional Services Team
Français
IMPORTANT: mise-à-jour du système, samedi 11 avril de 11h00 à 14h00
Chers partenaires,
Une importante mise à jour du système Navarino Distribution Management System sera effectuée ce weekend: samedi 11 avril entre 11h00 et 14h00.
Durant cette période, le système Navarino sera mis hors-service et ne sera donc pas accessible. Toutes les personnes souhaitant procéder à une réservation à travers votre site seront invitées à prendre directement contact avec vous par téléphone ou par email. Les réservations effectuées à travers les GDS, IDS et autres canaux de distributions vous seront transmises au redémarrage du système. Nous vous remercions par avance pour votre compréhension et votre patience.
- SynXis Booking Engine – Les clients seront invités à contacter l’hôtel directement
- SynXis Voice Agent – Les agents n’auront pas accès à la plateforme NGVA Voice Agent durant la coupure de service
- Channel Connect – Les réservations ne seront pas traitées et les mises à jour des restrictions, tarifs et inventaires ne seront pas envoyés aux OTA durant cette interruption
- GDS – Ne seront pas en mesure de procéder aux réservations durant la coupure de service
En cas de problèmes lors de la reconnexion, n’hésitez pas à nous contacter au +44 1993 773597 ou +33 (2) 50898326 ou par email support@navarinoservices.com.
Merci de noter que l’interruption de service prévue pour le 21 mars dernier n’a pas eu lieu et a été reportée le jour même. Tous les systèmes et services liés sont restés actifs et ont fonctionné normalement.
A bientôt
L’équipe de Navarino Professional Services Team
Italiano
Gentile Cliente Navarino,
Durante questo fine settimana procederemo con l’aggiornamento del Navarino Distribution Management System. Sarà necessario quindi avere il sistema offline per un breve periodo. Per minimizzare l’impatto sul vostro business vi informiamo dunque che l’aggiornamento prenderà luogo:
sabato 11 aprile dalle 1100 alle 1400 ora Italiana
Durante questo periodo non sarà possibile effettuare prenotazioni tramite booking engine, GDS, IDS e Channel Connect. I visitatori del booking engine verranno avvertiti di contattare direttamente l’hotel per prenotazioni. Qualsiasi prenotazione invece ricevuta tramite GDS o IDS sarà caricata una volta che il sistema tornerà online. Vi ringraziamo per la pazienza.
- Booking Engine – ai visitatori del booking engine verrà chiesto di chiamare l’hotel direttamente
- Voice Agent – non sarà possibile completare prenotazioni durante l’outage
- Channel Connect – non sarà possibile effettuare prenotazioni o aggiornare la disponibilità, le tariffe e l’inventario per le OTA durante questo periodo
- GDS – non sarà possibile effettuare prenotazioni durante questo periodo
Vi preghiamo di chiamare +44 1993 773597 o +39 02 00705095 o mandare un’email a support@navarinoservices.com per qualsiasi tipo di problema dopo l’aggiornamento.
Vi comunichiamo che la manutenzione prevista per il 21 marzo è stata posticipata, per cui il sistema ha funzionato normalmente in tale data.
Grazie
Navarino Professional Services Team